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This Refund Policy explains how refunds are handled for services provided by AdSent Ltd ("AdSent", "we", "us", "our"). It forms part of our Terms of Service and your individual service agreement.
Our fees pay for professional services — strategy, creative production, campaign setup, and ongoing management — not for a guaranteed outcome. Because work begins shortly after an engagement starts, service fees are non-refundable once work on your campaign has commenced, except where stated otherwise in your service agreement or required by law.
If you cancel in writing before we have started work on your engagement, we will refund any fees paid, less any payment processing costs already incurred.
Advertising budget is paid by you directly to the advertising platform (e.g. Meta) and never passes through AdSent. We cannot refund advertising spend. Any disputes regarding ad spend must be raised with the platform directly.
For monthly or ongoing engagements, you may cancel in accordance with the notice period set out in your service agreement. Fees already paid for the current service period are non-refundable, and services continue until the end of that period.
If we fail to deliver the services described in your service agreement, contact us in writing within 14 days of the issue. We will review the situation and, where appropriate, offer to redeliver the affected work, credit it against future services, or issue a partial or full refund for the undelivered portion. Each case is assessed individually and in good faith.
Where your service agreement includes any specific guarantee or performance-based terms, those written terms take priority over this policy for the matters they cover.
We aim to respond to all refund requests within 5 business days.
Nothing in this policy affects any rights you may have under applicable law that cannot be excluded or limited.
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